The booking contract is between Broomhill Manor (referred to as “us” or “we”) and the person making the booking on behalf of their party (referred to as “Lead Booker”, “you” or “your”). The Contract is subject to UK law. The Contract will not take effect until the deposit is received. The Lead Booker must be at least 18 years of age and must supply the names, addresses and ages of the party.
Bookings and Payment
Bookings will be confirmed upon receipt of the deposit of 35% of the full cost of the holiday. The balance will be due six weeks prior to the commencement of the holiday. We reserve the right to cancel a holiday where payment has not been received by the due date. If the booking is made within 6 weeks of the start date, the full cost of the holiday will be required at the time of booking. Once you have a confirmed booking (the deposit has been paid) you are liable for the full rental cost even if you subsequently cancel. Payment can be made by MasterCard, Visa or Bank Transfer. Any cheques should be made payable to Broomhill Manor.
- Cancellation by you
1.1 Cancellations must be immediately notified to us and confirmed in writing (email). The treatment of a cancellation will depend on:
- the reason for the cancellation;
- when the cancellation is made; and
- the date the booking was made
Bookings placed between 15th April 2020 and 8th January 2021 are covered by Master Cancel and are subject to different T&Cs (see below).
Bookings placed from 9th January 2021 will be treated based on the reason for the cancellation, the length of time between cancellation and your holiday, and our ability to re-let the property, as follows:
National Lockdown – In the event of a national lockdown, where you are unable to travel, and we are prevented from opening, you will receive a full refund.
Regional/Local Lockdown – In the event that your address is put into Local/Regional Lockdown, rendering you unable to travel, you will receive a full refund. Please note that this applies only to the address given by the Lead Booker at the time of booking and does not apply to party members at a different address unable to travel due to local lockdown.
Your inability (or the inability of any, some, or all, of your party) to stay at your hired Cottage for any other reason. This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, a call to jury duty, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at your risk and do not give rise to a right to cancel or receive a refund, other than according to 1.2 or 1.3 below. You are strongly recommended to take out UK travel insurance to cover these eventualities. If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.
1.2 If there are fewer than 60 days before the start of your stay, with the exception of 1.1 above, any refund we give you will be subject to our ability to find an alternative booking. If we are unable to find an alternative guest for the period of your booking, we will not offer you a refund. If we are able to find an alternative guest for the period of your booking, you will be entitled to a refund equal to the lesser of:
(a) the full cost of your booking, less an administrative charge of up to £75 to cover the cost of cancellation and remarketing the cottage (these costs include our admin costs, remarketing costs, bank fees, accounting fees and agency fees or commission payments.) ; or
(b) the fee paid by the alternative guest for the accommodation, less our administrative charges described above, and
any refund under this clause will be made within 14 days of the booking start date.
1.3 If there are more than 60 days before the start of your stay, we will offer you a full refund on cancellation, subject to an admin charge of up to £75 and any costs making specific arrangements requested by you in respect of your booking (for example, where you have requested certain activities, additional facilities, etc.). Any such refund will be made within 14 days of written confirmation of your cancellation.
- Cancellation by us
In the event that we are unable to provide the accommodation as stated due to circumstances beyond our control (eg fire, flood, exceptional weather conditions, damage/destruction), Broomhill Manor may, at its sole discretion, offer you:
a) a full refund; or
b) alternative holiday dates; or
c) such other remedy as Broomhill Manor considers appropriate with regard to the circumstances.
Liability is restricted to the return of all monies paid. If we have to terminate your holiday early you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation, expenses or costs will be payable.
Cancellation of bookings made between 15th April 2020 and 8th January 2021
All bookings made between 15th April 2020 and 8th January 2021 are protected for cancellation by Broomhill Manor Master Cancel programme.
- Cancel your booking, without giving a reason, up until 2 days prior to arrival for a full refund of your accommodation costs
- No forms to fill in, no doctor’s notes or any evidence required
- Simply notify us by email of your cancellation and you will be reimbursed within 7 days of the arrival date of your original booking
- There is no refund cover for the last 2 days before arrival and therefore you should take out your own insurance to cover for this eventuality
Claims resulting from either of these two items are not covered:
- Nuclear radiation or radioactive contamination.
- War & terrorism.
Cancellation of bookings made before 15th April 2020
We must be notified immediately by phone and also in writing of any cancellation. We will endeavour to re-let the cottage. If we are able to re-let your booking, we will refund to you the final letting price (which may be less than you paid) less the administrative charge. If we are unable to re-let your booking, the Lead Booker is legally responsible for the balance in full and any refund, part refund or booking deferral, will be at the sole discretion of the owner.
For bookings made from April 15th 2020 and before January 8th 2021, these are covered by MasterCancel for cancellation up until 2 days before your booking start date. For the 2 days prior to your booking start date or for bookings made prior to April 15th 2020 and after January 8th 2021, it is the responsibility of the Lead Booker to acquire suitable travel insurance to cover their holiday, including Cancellation and Curtailment Protection Insurance.
We strongly recommend that you take out suitable insurance which will cover you for possible cancellation of your UK holiday. There are several suitable options which include cover for COVID-related cancellation on comparison sites such as www.gocompare.com, where you can check which policy will be best for your particular requirements. We are not selling, promoting, endorsing or recommending any particular product, and do not benefit financially or have any formal relationship with any of the providers.
Arrivals, Departures and Period of Hire
Bookings are from 4.00pm on the day of arrival until 10.00am on the day of departure. Late departures may result in you being charged a further day’s rental. The property is only to be used for the purposes of holiday during the period booked and not for any other purpose or period of time. There is no relationship created of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.
Number of persons using the Property
The maximum number of guests is stated on the website. Under no circumstances can extra guests be accommodated. We reserve the right to decline accommodation if this condition is not observed.
Any persons other than members of your party may not use the facilities at Broomhill Manor.
Towels and Linen
All bed linen, towels and kitchen towels are supplied, with the exception of swimming/beach towels and cot bedding.
Rules and Procedures
Guests are required to familiarise themselves with and observe the rules and procedures of Broomhill Manor contained within the Information Book in each property, particularly regarding Health and Safety around the swimming pools, in the grounds and while using hot-tubs.
Whilst every effort is made to ensure the safety of guests, the cottages and facilities at Broomhill Manor are used entirely at your own risk. Broomhill Manor, its employees and representatives shall not be liable for any loss or damage to your property howsoever arising. You must take all necessary steps to safeguard your personal property and baggage. No responsibility can be accepted for loss or damage to motor cars.
Damage and Care of the Property
You are responsible for the property during the Holiday Period and are expected to take reasonable care. The cottage is thoroughly cleaned prior to the hirer’s arrival and the booker undertakes to leave the cottage, furniture and equipment clean and tidy at the end of the hire period. We reserve the right to demand the immediate withdrawal of any persons behaving in a manner detrimental to the property or comfort of other guests. All damage and breakages are the legal responsibility of the booker and should be made known to the owners. If you lose a key we will replace it upon your paying for the cutting of a new one.
In view of the proximity of horses and farm animals, we only allow a small number of well-behaved dogs by prior arrangement in certain cottages. We do not charge for dogs, but we do reserve the right to charge for any additional cleaning services or damage they may cause. Dogs must be kept on leads when walking within the grounds and must not be left unattended in your cottage.
Smoking or Vaping
Smoking or vaping is not allowed in any of the cottages or internal public areas and any breach of this condition could result in a cleaning charge.
Candles, fireworks, indoor smoking and similar fire hazards are not allowed. Guidance for the use of wood burners must be observed. Familiarise yourself with the Fire Safety Emergency Plan.
Right of Entry
We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out necessary repairs and maintenance.
We make every effort to ensure that you have an enjoyable stay but if you have any problem or cause for complaint, please contact us immediately to give us the chance to resolve it during your stay.